If you enter the wrong PIN three times, your SIM card will be
locked. You'll need to phone us to get a PUK code to unlock your SIM.
Call us on 333 free from a Three phone or 0843 373 3333 from any other
phone (5p per minute from a BT landline, other networks may vary) to
request a PUK code.
Important: Don't try to unlock your SIM without
getting a PUK code from us. If you use the wrong one it will block
your SIM completely. If it does get blocked, you'll lose all the
information stored on your SIM and you'll need to get a new one.
To unlock your phone with a PUK code:
- Enter the PUK code provided and tap Next
- Enter the new PIN you want to use, tap Next
- Enter the new PIN again, tap OK
Your SIM card will now be unlocked.
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